Faq

Confused About How to Sell Your Gold?

Frequently Asked Questions

Please select one of the topics below or scroll down to read all:

Shipping

Payment

Selling My Jewelry

Gold Facts

Trust

Shipping

How do I ship my gold jewelry to you?

1.First, answer a few simple questions on our site and within minutes, you’ll be able to print a pre-paid FedEx® air bill, a packing slip and gold jewelry shipping

instructions telling you how to sell your gold.

2.Then, simply place your items and packing slip inside any envelope or sealable-type plastic bag and seal it to prevent small items from becoming lost.

3.Take your package to FedEx Office® or any other FedEx® shipping location.

4.Place the envelope or bag containing your gold jewelry items and completed packing slip inside a FedEx® envelope. FedEx® envelopes are available at all

FedEx® locations.

5.Affix the FedEx® air bill to the FedEx® shipping envelope and hand it to the shipping clerk or drop it in the FedEx® pick-up bin.

Does it cost me anything to send you my gold jewelry?

All FedEx® Express Saver shipping charges are paid by Scrap Gold America, if we issue the shipping label. If you’re in a hurry to receive cash for your merchandise, FedEx® Standard Overnight shipping is available and charges will be deducted from your cash settlement.

What if I’m not ready to send my jewelry right now?

You’re under no obligation. If you decide not to send your old jewelry right away, your FedEx® air bill is good for 10 days.So, feel free to keep searching through your home for more unwanted scrap gold, silver and platinum.

How Can I Track My Package?

The fastest way to track your FedEx® package is to type the FedEx® tracking number into the Google search bar. However if you are on our site, simply click on the “track your package” link in the top right corner of any page on our site. It’s a SNAP!

How will I know if Scrap Gold America received my gold jewelry package?

If you shipped your gold to Scrap Gold America via our FedEx® service, you will receive an email when your package has arrived. You can always track your package by typing your FedEx® tracking number into any page on our site.(located at the top right corner of each page) – or – by typing your FedEx®  tracking number into the Google search bar.

Can I send my scrap gold by mail or another carrier?

Yes. Simply complete the Scrap Gold America Get Started form and select the “Ship & Insure Myself” option. You will be able to print a packing slip, generic shipping label and instructions from your computer. If you choose to use the U.S. Postal

Service, UPS, DHL or other courier, we strongly recommend you insure your gold jewelry package for its full value and arrange for tracking. Scrap Gold America online gold buyers can only pay for, insure and track packages for which we issue FedEx® air bills.

 

Payment

How does Scrap Gold America calculate the cash value of my gold jewelry?

Scrap Gold America calculates the cash value of your gold jewelry primarily based on these factors:

  • The price of gold as quoted by the London afternoon fixing on the day of settlement.
  • The karat content of your gold which is a percentage of 24 karat:10kt is 41.6%; 14kt is 58.3%; 18kt
    is 75% gold.
  • The actual weight of your gold jewelry items.

How will I be paid?

You can choose to be paid by company check, by wire transfer into your bank or brokerage account, or eCheck to your PayPal account.

Now I know where to sell gold, can I also find out how much I’m going to be paid before you pay me?

Yes, we’ll contact you by email or telephone to let you know your settlement is ready. You will have 24 hours to confirm your cash settlement. Our policy is to issue cash for gold payments within 24 hours
of processing so if we don’t hear from you, after 24 hours we will process your
payment.

What if I’m unable to access the internet? Will I still get paid within 24 hours?

Yes. Our policy is to issue cash for gold payment according to the payment method you selected within 24 hours of processing your gold jewelry package.

What if I’m unhappy with the amount of my cash for gold settlement?

If you selected to be paid by company check, you will have 10 days from the date on the check to notify us by email or telephone that you wish to decline the settlement and return the check. When your
un-cashed check is timely received, we will return your items. Scrap Gold America will ship your items back to you via the FedEx® shipping method of our choosing, but will only insure the package for the cash value of your settlement. If you selected to be paid by wire transfer or PayPal, you agree to the terms and conditions of immediate payment which includes a waiver of a return period.

By email response within 24 hours of notification, you can decline your cash for gold settlement if you’re unhappy. But, after 24 hours, if you have not logged on to accept or decline your settlement (or done so by telephone during regular office hours) we will issue your wire transfer or PayPalpayment, the transaction will be complete and your unwanted gold jewelry items will be destroyed.

Can I change my payment method?

Yes. You can change your payment method when you confirm your gold settlement by email or telephone within 24 hours of notification.

 

Selling My Jewelry

What can I send?

Send any scrap gold, silver or platinum items you no longer want. We do not buy costume jewelry or gold-filled or gold-plated items. Please note: Do not send items of deep sentimental value as once the
transaction is completed, the items will be destroyed.

Do I need to do anything to my gold jewelry before sending it?

There is no need to clean, fix or sort your old jewelry.

How much gold jewelry and other items can I send?

We will purchase any amount of gold, silver or platinum jewelry you wish to sell. If you believe your items are valued at over $1,000, please call for special insurance and shipping arrangements. Please
note: Scrap Gold America is Patriot Act compliant. Certain transactions may be subject to additional federal reporting and record keeping requirements.

Do I need to weigh my gold jewelry before I send it?

No. Scrap Gold America will accurately weigh your gold jewelry items on an electronic scale and you’ll receive the weight of the items in your confirmation email along with the prices.

What if some of the items I send do not test to be gold, silver or platinum?

Items which do not test to be gold, silver or platinum are considered of no-value. Scrap Gold America’s policy is to return items of no-value to the customer via First Class mail. Return shipping expenses will be deducted from the final offer price for your items.

Do you buy diamonds?

We purchase diamonds that are ¼ carat or larger. We do not purchase diamonds under ¼ carat or any other gemstones.

Can you remove and return my gemstones?

We are happy to remove and return any prong-set stones larger than 2.5 millimeters at the customers request. We cannot remove pavé, chips, baguettes or bezel or channel set stones. You must indicate your
request for stone removal on your packing slip. Return shipping expenses will
be deducted from the final offer price for your items.

Is there a charge for gemstone removal?

We will gladly remove stones at no charge. But to ensure their safe return to you, stones are returned via FedEx® Home Delivery with a signature required. There is a $10 shipping charge deducted from your settlement for this service. Your package is insured for up to $100. Please note FedEx® cannot deliver to a PO Box, so be sure to provide a physical address.

 

Gold Facts

How can I tell if my items are gold?

The simplest way is to read the karat markings on each piece. Any one of these indicates that your jewelry is gold:

  • For 10 karat- 10k, 10kt, 417
  • For 14 karat- 14k, 14kt, 585
  • For 18 karat- 18k, 18kt, 750
  • For Platinum- 950PT, Platinum, 950PT 10%IR
  • For Silver – STERLING, 925, SILVER
  • 1/10 GF refers to gold filled and is not solid gold. Please do not send anything marked in this
    manner.
  • Vermeil refers to gold plated on Sterling Silver and will be valued as silver.

How much gold jewelry equals an ounce of gold?

It takes 2.400 ounces of 10K, 1.714 ounces of 14K, 1.333 ounces of 18K or 1.091 ounces of 22K gold jewelry to equal one ounce of pure gold.

Why should I sell my scrap or unwanted gold today?

There has never been a better time to sell unwanted or broken gold jewelry. Gold prices are near all time highs!

What happens after I sell my scrap gold and have been paid?

Once your check is cashed or electronic payment is issued, your gold jewelry will be melted. Then the precious metals will be reclaimed, refined and recycled.

 

Trust

How do I know Scrap Gold America is safe?

We pride ourselves on our reputation as a leader for over 20 years in the gold jewelry business. As part of our goal for transparency and our pledge of trustworthiness, we make an internal security video of your gold jewelry package and its contents while being opened and we keep a photographic record of all your items.

 

  • Gold

    [Most Recent Quotes from www.kitco.com]
  • Silver

    [Most Recent Quotes from www.kitco.com]
  • Platinum

    [Most Recent Quotes from www.kitco.com]

Free Shipping

FedEx Express Insured Shipping FREE of Charge!!

Easy as 1.. 2.. 3..!

      1. Call us
      2. Ship free
      3. Get paid

Gold Tips

How to Make a Tidy Profit Off Your Gold Jewelry
Get an appraisal
Remember: Content is king


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